Bests & Worsts Reviews from Amazon

Great concept, love having the door unlock when I arrive, but there are unpardonable issues with it at least when using the IOS app. In addition, the customer support phone number is available *nowhere* on their website. Fortunately if you send an email, the autoresponder sends the number to you. I did not get an answer by holding, but they have an option to press 2 to have someone call you. When you do that, it tells you to keep holding or press 2 to leave a message. It doesn't listen, and after the brief message, it hangs up. Eventually I received a callback,and support walked me through a factory reset, then while trying to set up the August connect again, they determined that the connect device is defective and are expediting a replacement (kudos for that). Here are the issues with the app... and these are known issues that they are working on. The solution at the time of this writing is to do a factory reset and set the whole thing up from scratch. 1. Once an invitation is sent, the delete functionality DOES NOT WORK, and neither does the update. So be super careful when you issue an invitation. Once you send it, you can't delete the user until they accept. This is a security risk. Suppose you invite someone and give them anytime access. Between then and the time they accept, you decide you do not want them in your house. Sorry, dude...you can't keep them from accepting and using it. 2. When a user puts a comment on your guestbook, you cannot delete it. There is a delete link, but it DOES NOT WORK. Hoping that these issues can be resolved...because I love the concept. However, right now it looks like the only option is a factory reset. When I did that, it did in fact remove the guestbook comments and invitations. -------------------- Sooo... after having this for nearly two years now, I've come to really dislike it from the auto unlock perspective. It works about 30% of the time. Being able to unlock it remotely is great ... again, when it works, and be prepared to wait several minutes for it to connect when you're attempting remote operations.