Bests & Worsts Reviews from Amazon

Tried for over a week to get this Door Bell to work as described, however this product is just not ready for the market. Shame too, because I really want this device to work. Below are a few design flaws and other problems that make this device DOD (dead on door). Design Problems: 1. The mounting bracket is plastic with little lips and two very tiny screws to hold the main unit it place. Once you get the mounting bracket secured to your house, a 10 year old can come along and remove the main unit by pushing up from the bottom. The plastic mounting bracket is just not strong enough to hold the main unit in place. It should either use a full on metal mount or have combination metal / plastic with metal in key areas so the main unit can not be easily removed and also use something much larger than eye glass screws for securing the main unit to the mount. 2. The MeShare APP was designed for a completely different product. It appears that Zmodo owns the APP company and is selling another product with it. The APP was obviously designed for a different product and they are just trying to cut corners by reusing the MeShare APP for this device too. An example of what I mean, the MeShare APP has a microphone, turn on switch, you click the microphone icon for the camera and the APP responds “Turn on Unit sound switch.” there is no sound switch for the unit. Several times this message showed and wouldn’t even go away until I shut down the APP completely. 3. Maybe I’m wrong, or this is not possible, but if the device has power and for whatever reason it is not connected to the WiFi or setup hasn’t begun, or it has lost connection to the WiFi. Why does the unit stop the door chime from working as normal. It now makes this device an expensive wall hanger that won’t even work the door chime anymore. Going from knowing someone is at your door with video and sound, to not knowing someone is at your door and no way for them to get a hold of you except for the ancient knock knock method is unacceptable in the 21st century. Other Problems: The problems below are with the unit I have, these could have been due to poor manufacturing procedures and or lack of quality control, as another reviewer said this product is manufactured in China and there is a big tag on the back of the Product proudly stating Zmodo at the top with “Made in China” at the bottom. I’ll say this when the unit was connected and working, the video images had acceptable quality, with good frame rate and the doorbell APP response was adequate when the button was pushed. If only the device worked all of the time, it would rate 4 stars, 5 stars with the design flaws fixed. 1. Getting the unit connected to WiFi is suppose to be a simple three step procedure. a) Unit button light turns solid Green with power to it. b) Start MeShare APP when Unit Green light starts flashing. Enter WiFi security password to start connecting c) Light will change to Blinking Blue as the connection is being made. After the connection is established the light turns solid Blue. In one week working on this several hours each day, I was able to get the above to happen only twice. Most of the time the Unit would be solid Green with a short blink of Blue and go back to Solid Green for a while. It would never get to the Green blinking stage so you can complete the connection process. This happened no matter how many times I tried to reset the Unit with the inset button on the bottom or by removing it from Power source and trying again. 2. The unit will not maintain WiFi connection, even with a constant strong signal at the door bell location ( –37dBm and 150 Mbps). I was only able to connect the unit to my WiFi twice. Each time the connection only lasted a few hours and then the device was reported as offline. There is no easy way to reconnect the unit without going through the whole set up again. This problem could be fixed with a Smart APP that recognizes the problem and has a built in reconnect feature, not just a screen reporting the device is offline. The MeShare APP is currently useless when this happens, because you need to start all over from the beginning. 3. When the unit was working and connected correctly. I was never able to get a notification with the motion detection system. There is a switch to turn this off or on within the MeShare APP, however this just never worked. Since the Door Bell ring was pushed to the smart phone without a problem. I can only assume the motion detection system was not working in this unit. There were other features like Scheduling times for the door bell to work, but was unable to test this feature with the short WiFi connection time I experienced. 4. As other reviews have stated, there is little to no written support for the product. It is so new, they haven’t had the time to write anything up, Really?. The only thing that has been written is on Amazon questions and answers that Zmodo obviously uses as their FAQ sheet for the product. You might think this doesn’t make much difference for a product that only has a two wired connection and an APP to run it and you would be right if the product worked flawlessly. However, no device always works flawlessly, and this is only an attempt to sell a product without caring for your customers. Someone in management said get this thing out there to the public so we can get paid without any other thought. Saying please contact us directly is okay if you have 24 hours support, but they do not provide that. So customers must rely on other areas for support and this information is non-existent. The whole product roll out is something you would expect from a start up at KickStarter, not an established company like Zmodo. Their lack of concern for the written instructions, design, quality control and manufacture of the product is insulting to their customers. In short, I would not recommend this product to anyone. As a Beta Tester, I’m done testing. I was thinking about purchasing other Zmodo products, but with the way they rolled out this one. I find my confidence in the company lacking. I will be returning this product to Amazon.