Bests & Worsts Reviews from Amazon

Considering ride share services (Lime & Bird) are not a very reliable service for commuting purposes, I decided to go ahead and purchase an e-scooter of my own and the GXL by GOTRAX was my choice, based on the reviews. I just received the scooter yesterday and I was beyond excited to receive, considering the glamorous reviews and it came in-time as my new commuter to my recently relocated office; my office is one mile from train station. Well, I put it together as directed and rode it down my condo hallway to test it out and it suddenly made an awful grinding noise, then stopped working altogether. I attempted to troubleshoot, but gave up after an hour of frustration. On top of that, the handlebars, which you have to put together upon un-boxing, appeared to be used and were missing screws, making the power box unit unsecured as well; which could've cause this malfunction. I reached out to customer service and was directed to the warranty page. Warranty? I just bought this! It should be a 'no questions asked' exchange if you receive one DOA, like this. So far, this is such an awful first experience, that I'm going to return and wait. Even if I received one in good condition, this experience makes me question the longevity & durability of this scooter before it starts having issues in the future. This is a new and booming market (thanks to Bird and Lime). There will be a lot of competition in days to come. Get it together, GoLabs. (Update: 9/25/18) One huge area where you should be aware or with this company is the support, or lack thereof. As I initially stated, I was referred to warranty page, where I selected to return the device since I was not feeling any credibility on their end. It took over 3 weeks to get my return taken care of, after I had to escalate by submitting an Amazon purchase claim. I find it funny how “updating your intergalactic phone systems” takes so long these days. Never spoke to a single soul at GoTRAX. 😑 Maybe my situation was a one-off? Who knows. What I do know is those who had good experiences with this device, out of the box, start having issues down the road, prepare for very poor support.