Bests & Worsts Reviews from Amazon

I want to start off by saying I have an older Anova classic and a joule. Both great machines. Easy to use etc. I was so excited when the Pro was released as I’ve been doing more and more big cooks and the extra wattage and durability sounded great. The short summary is the wifi doesn’t work and Anova support has a horrible. Both in response time and quality of actions. Finally gave up after the second machine also didn’t work. Stick with the Nano or the regular machine. Don’t waste your money on a Pro. A more detailed explanation follows: When I received the item the product looked awesome but when I tried to connect it my phone that’s when the trouble started. At first it connected quickly and then asked to do an update. Logically that’s the thing to do. Once that completed nothing worked. I tried everything. I first got this in December so I went to Anova’s website to see what support options there were. Well what a joke. The site literally said the app doesn’t support the machine but an update was forth coming but you can join the beta. Ironically I was on the beta and the beta site and it was closed because the production app had already been released. This set the tone for the rest of my “support experience.” I tried calling the support number numerous times. No answer. Leave a voice mail. I think that in and of itself is bad but hey it’s the holiday season. So I thought I’d try the “support” chat. Now that is what is truly a joke as quite literally the responses to the chats were DAYS APART! I’d be given instruction that literally don’t work. Such as how to reset the firmware. The the more obvious and basic commands like delete the app, restart the phone, reboot your router. I went so far that I tried with two different model of iPhones on different iOS versions, an iPad and even an Android phone. Nothing worked. Mind you each response and next step would take at least 24 hours or longer. Finally they admitted defeat and said return it. I mentioned politely that they may want to update their site to reflect the app has been published and maybe offer some support options and things to try. Well Amazon , as awesome as they are, quickly sent out a replacement. A couple of weeks go by (as I was frustrated). Then I finally opened the replacement. EXACT SAME ISSUE. Connect the app, update the firmware and cannot connect to the wifi. This time I go to the website and it has a plethora of things to try such as: disable the 5ghz wifi, bring the device 5 feet from the router, reboot, reset. Each and everyone dutifully tried and failed. I pull out my old Anova (which the tech suggest I delete from my phone and account in the previous support engagement) and get it connected in about a minute. Just like the instructions said. This leads me to surmise there are a few potential issues. 1. The firmware/technology on the Pro is very different (which seams weird if the fundamental functionality is the same just beefed up components.) 2. The second machine is bad too or 3. It’s a got poorly designed software, app, or firmware that just doesn’t work. Regardless after the previous round of support was so painful (also only open 8-5 Eastern) I’m no longer wasting any more time. Quick call to Amazon’s support. Return complete and I’m cooking my next Steak with a Joule. Highly recommend avoiding this machine.