Bests & Worsts Reviews from Amazon

I'm forced to use the online Alexa app because I don't own any Apple or Android device and my Windows 10 PC doesn't have the app. I'll list just a few of the problems I've had: 1) It often fails to understand what I say. 2) It often fails to respond to my voice at all, though it's only two or three feet away. It responds to dead silence just as often as to my voice commands. 3) Many commands are not executed. For example, it will not make adjustments to the audio equalizer; it will not give my daily briefing items; it will not play stations saved to my iHeart favorites. 4) There's no product support. I've sent a number of email requests to support and received no response. 5) I had a bunch of recurring reminders set up, and they worked for a couple of days. Suddenly they all vanished. These were important work-related reminders. Of course, there's no way to back them up or save them. So, they're simply gone. 6) The audio quality is poor and sounds muffled no matter what I do. Speech is sometimes unintelligible. 7) Volume is unstable. During some music it will constantly decrease and I have to keep turning it up. Then when an announcer comes on, it's loud enough to take the paint off the walls. If I'd paid significant money, I would be returning it. For 99 cents, I can't be bothered. Maybe they will improve it in the future, but for now it serves no purpose; there's nothing it can do reliably. So I put it back in the box and stored it away.