Bests & Worsts Reviews from Amazon

I unpacked this and let it air out and inflate for 3 days as indicated in the packaging, however after that there was still a very strong chemical smell. The smell was too strong to actually bear to sleep on the thing, so then I let it air out another two or three days (uncovered of course), and then blew an industrial fan over it for an additional 3 days but the smell still persists and stinks up the room (although less so now). I contacted the manufacturer/seller and received a cut and paste response about letting it air out for 3 days, but if it happened to persist for over a week (which I had indicated in my initial message to them) to contact Amazon. They didn't indicate what to contact Amazon for specifically, to initiate a return I assume? Their website also indicates that the mattress cover it comes with is non-washable. I assume that it's coated with flame retardants, and that's why it's non-washable (and probably what the scent is). The mattress smells and Zinus provides terrible customer service. If you'd like to read their cut/paste response to me, see below: Dear Customer, Thank you for contacting Zinus. You may notice a slight scent upon opening your mattress. This is a common, completely harmless occurrence in memory foam products and should dissipate within 2-3 days, the same amount of time it takes for your mattress to fully decompress. Prior to sleeping on it for the first time, we recommend allowing your mattress to air out for a few hours. This increases airflow within your mattress, assisting in eliminating scents and aiding in the decompression process. For best results, this should be done while the mattress is uncovered, prior to putting on sheets or any other bedding. We want you to LOVE every Zinus purchase. So if you only like it, you can return it as long as you're within the 30 day return period with Amazon Prime. The item must be returned in good condition with the necessary paperwork, parts, and accessories to ensure full credit or replacement. If the smell still persist after one week, please contact Amazon immediately, contact them directly at: (888) 280-4331 for further assistance. If you have any questions or require additional assistance, please reply to this e-mail. Sincerely, Laquisa Call Center Representative Zinus Inc.