Bests & Worsts Reviews from Amazon

One of the lengthwise seams came unglued on this bed rendering absolutely useless after owning it about 2 months. Amazon does not cover this product after 30 days, and Intex offers absolutely NO warranty on their air mattresses. This is because they know they have poor product construction. Yes, this bed was incredibly comfortable (delaying my bed purchasing for 2 months!) but that Intex doesn't even offer a limited warranty against manufacturing defects speaks to how reliable they feel their products are. I'm not the only person that has had this issue - I wish I had clicked on other pictures before I bought this bed. For what it's worth I had no other issues with the bed...it was comfortable and held air very well. In the 2 months that my girlfriend and I slept on the air mattress we filled it up probably 4 times total. It was more comfortable than the aerobed that I slept on, and I really wish it would have lasted us longer or that Intex would have replaced it. I think it's a really poor customer service model to set - instead of having a negative experience I would have come back to Amazon and written how well Intex took care of me and replaced my bed without question. Instead, they get a 1-star review and a long-winded review about how horrible the customer service is with this company. In the long run it's a few dollars saved at the cost of a horribly negative review. If there are any other companies looking at this review the take-home lesson is that if you take care of your customers you develop a loyal base that will always speak well of your products. Now, when one of my friends asks me about air beds I will have only one response "not Intex," rather than championing the company. I hope this gets read - I very rarely leave negative reviews, but I feel like this is something that needs to be addressed.