Bests & Worsts Reviews from Amazon

Stepper worked great for a month and the welding snapped right off. I contacted Sunny Health through email and they kept giving me a run around. Asked me to send picture so I did. They said they cannot open the picture files. The pictures were taken with my phone and they are normal jpeg files. I took more pictures with same phone and sent them again. This time they said they cannot see where the break was on the pictures. I took 20 more pictures from all different angles and resent them. About 3 weeks after I initiated this process they finally said they will send thereplace parts. This was 4 months ago and I have not received any parts.... I highly recommend buying a different company's product than Sunny Health & Fitness. Bad product and worse customer service.....