Bests & Worsts Reviews from Amazon

This is a beautiful bathroom accessory and initially it worked WONDERFULLY to dispense towels in my guest bathroom. However, a little over eight months after purchasing it, it appears the spring has become weak and is unable to forcefully dispense the towels as it once did. After removing the towels and returning the dispenser carriage down to its lowest point, I heard a "pop" sound. After removing the dispenser top I noted that a thin piece of plastic had snapped that secured the spring-loaded dispenser base into the top carriage. Upon removing the top piece, it appears the towel platform is supported by a very thin spring which holds the towels into place. I believe this spring has lost its tension over time from the addition of the towels and now doesn't work as efficiently. A true shame since this is a beautiful piece and the only countertop dispensing system of its kind I can find. Tork needs to beef up their internal parts, particularly the spring, to have a top-notch product on their hands.