121
people found this helpful, as of 2023
ranked #231,454 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Lid is not strong enough......Contigo does not care about warranty
I bought this mug about 4 months ago and really like it. Unfortunately, about week ago, the lid cracked while I sealed it. Is it possible to get replacement or just buy another one? The mug is really good, but lid is not strong enough.....
[Edit]
I changed my review to 1 star and here is the reason: the company does not backing up their warranty policy. I sent them e-mail 3 days ago asking to replace cracked lid and got no answer. The lid covers by the warranty, but looks like the Contigo does not care....:
Warranty covers the following:
- Material Issues
- Workmanship Issues
- Defective Products
- Mugs, Bottles, Replacement Lids
- Purchased in the US and Canada
March 2018 · Home and Kitchen · verified purchase