Bests & Worsts Reviews from Amazon

I am downgrading my review of this product. The problems with the kettle continue: it does not always turn on, it doesn't set the desired temperature consistently and frequently it will not move from the one it has "decided" on, and the warming function remains erratic. I have been in touch with customer service both through the Amazon messaging service and the company's own email. I have been promised a rebate and a replacement kettle several times, but neither has materialized. My last two emails have gone unanswered. Customer service has been misleading and my request has been handled extremely poorly; I cannot recommend this product, much as I was looking forward to it. :::: Previously: I love this kettle - but it is also a puzzle. I do like very much being able to be precise about the temperature for different types of teas and coffees, the warming function seems erratic, and I can't always change the temperature or even turn it on.