Bests & Worsts Reviews from Amazon

First, let me say that I could not review this product completely as it quit working after about 20 scans (30 minutes after charging it for the first time). I did have the chance to perform scans at 100, 200, 400 dpi as well as in black and white, 12- and 24-bit color. I was also able to install the software and import about 10 scans into my computer. It did scan photos well (at both 200 and 400 dpi), but it was tough to get the images to scan in perfectly vertical. At the higher resolution and higher color (24 bit), the scanning process took to long (about 12 seconds for a full page). When scanning at 200 dpi and 12-bit color it took about 8 seconds per page. Also, the scanner actually turns off after each scan, thus it takes 15-20 seconds and button pushing to reboot the device before scanning another page. Importing 7 images from the device to my laptop (while it was still working) took about 4 minutes. The OCR software (Paperport) was good, but the scan quality (Black and white and 100 dpi) was too poor to allow it to be functional. The 8MB internal memory is not enough and the 128MB or 256MB expansion card is definitely needed. What I was most shocking was the very poor craftsmanship. There were seams on the device where the plastic was glued. One of the two main buttons was recessed into the device. Also, the indicator lights were misaligned with the overlying symbols. I cannot emphasize enough how poorly made this was. I am returning it for a full refund (30 day money back and 90 day exchange - if bought from Planon). DO NOT BUY THIS PRODUCT! Addendum (April 20th 2006): I have had a very difficult time dealing with the Planon company. To return this product within the first 30 days and get a full refund, you must first get an authorization which required no fewer than 7 phone calls and 5 e-mails. Once I finally had returned it, they said they had credited my charge when they never did. Upon calling them they said it would "take some time" to see the credit come through... That was 6 weeks ago. They do not return phone calls or e-mails and in order to return this it has required alot of time and effort. There business practices (product quality, customer service, and return policy) are poor at best. I will re-emphasize: DO NOT BUY THIS PRODUCT!