Bests & Worsts Reviews from Amazon

Around two weeks ago my fiancé and I came from Brazil bringing 2 cats. I planned each detail of this trip TRUSTING Amazon and its products as I have been a customer for years now. I planned each detail because I wanted my fiancé experience to be the best as possible as this is her first time in the US and I wanted our cats to be as comfortable as possible given that an oversees trip is difficult for them but we would NEVER leave our pets behind. They are our kids. I was so happy that after 3 years living apart we would finally be reunited here. All this planning fell apart on the 1st hour of a 10 hour flight from Rio to Atlanta when this bag size LARGE ripped off on our cats first attempt to get out (when we had clipped his nails). He simply made 2 holes on the bag easily. Can you imagine if that happened in the middle of the airport? On the street? They had just served dinner and when I am about to eat I see my cat getting out of the bag and about to run. Needless to say I was in panic! My first reaction us to throw my food and drink in the air and run to grab him before he went running on the plane. I had food and beer all over my jeans but I was able to grab him. I just didn’t know what to do next. We had a 9 hours flight ahead of us, one connection in Atlanta where we would need to get all our luggage, go through immigration and security check to get another 2 hours flight and I had one cat in my arms. If he made a hole in the bag 1 hour before we would have to leave him behind. We wouldn’t be able to travel without a bag. In the middle of an anxiety attack, my fiancé quickly thought about using our blankets to wrap the bag. The problem was that the cat was still trying to get through it so we had to wrap it with 2 blankets and hold it in our arms all the way from Brazil here. The experience was the WORST of our lives. My family and I have been traveling internationally for over 30 years and we never had such an experience. Amazon ruined our trip. We had several anxiety attacks and there was no place to go thousands of miles in the air. If it wasn’t for Delta’s incredible customer service, specially Marcos de Jesus, we would have a break down. He was the most incredible human and did everything to calm us down during all those hours. After we arrived in Atlanta we had to get all our luggage, go through immigration, go through security and be questioned a million time why we were carrying a bag wrapped in blankets (for security purposes). Then we had another 2 hour flight. When we arrived my cat spent 3 days under the bed. That’s how stressful and uncomfortable the trip was for him. We basically couldn’t feed him food or water for over 12 hours due to the fact he could simply run over the plane or airport. Amazon should RECALL ALL BAGS because this is clearly a security issue, risking our cats lives and our health due to the stress we went through. I’d like to know what Amazon has to say about it and look forward to what Amazon will do about it.