Bests & Worsts Reviews from Amazon

I just bought this 24” luggage based on the sleek looks and good reviews. My 12 year old daughter picked it out and I do admit it does look pretty nice. However, it felt a bit flimsy when I got it and the quality proved to be very poor. I used it on 1 flight and it got the huge dent in the corner as you can see in the picture. I’m a reasonable person and I expect luggage to get banged up on flights. I’m also a frequent traveler so I do have experience with various sorts of luggages. This is the first time I’ve ever seen damage like this. And this is the most expensive luggage I’ve ever bought! Meaning you can get much higher quality luggage for prices way cheaper than this one. I contacted customer service and their response was that this isn’t covered under their warranty. So that’s $180 down the drain for me. Now I need to buy a replacement and no way I’m buying anything from this brand again. I’ve got 3 kids that are getting old enough to warrant their own luggage so I also think it’s foolish of them to lose this potential revenue just to save on a warranty claim. Buyers beware - these luggages won’t last!