Bests & Worsts Reviews from Amazon

Sometimes you just know that a product is going to be a disaster, and sometimes you know it will be a delight. Alas, I quickly started getting 'disaster' vibes - even during the installation process with the D-Link DBT-120. The installation (onto my XP Professional OS Dell laptop) was different on screen than suggested by the user guide on the CD and Quick Install Guide. A bad start. It required two reboots during the course of the install - surely unnecessary with Win XP. And, most objectionable of all, I had to key in a 32 character security code to 'register' the software - how stupid is that? Anyway, eventually I got it installed and working, but it was very difficult to understand or use. For example, what do you think that an 'Object Push Link' is? Whatever it is, I have two of them now! The software would occasionally generate error messages that sometimes didn't seem to mean anything, and other times probably did! Anyway, after a month of not using it, I needed to use it again with my Nokia 3650. But when I went to use it, I could no longer get the devices to communicate, and after speaking with T-Mobile's helpful customer support, we identified the problem - a missing D-Link driver. So, I called D-Link's misnamed customer 'support'. After 3.5 hours on the phone (sure, with several disconnects during that time) and speaking with four different people, none of whom could solve my problem, a supervisor interrupted to say that it wasn't their responsibility to fix the missing D-Link driver so that it would talk to the outside world!!! The 'level two' support person who'd been struggling to help me said he had to therefore end the call and couldn't help any more. He suggested I place a message asking for help in a news group! The software interface is impossible to understand and when it doesn't work, you're on your own. Unacceptable in all respects.