1,779
people found this helpful, as of 2023
ranked #3,469 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Pretty software, lackluster functionality and critical design hardware flaw.
Honestly I hate to be frank, but really these cameras should have never been released, they have a critical design flaw and some lack-luster software support. I will elaborate, however here are my minor complaints.
1) the 2nd day my app said my base station was offline, it however had green light to cameras and internet. While i had the app open i power cycled the base unit and low and behold it all came back to life. Having a cloud only unit that does not properly reconnect to the cloud on problems is unacceptable. I have my entire network battery backed up including the Arlo base unit, power wasn't an issue. Needless to say this does not instill confidence in me as a reliable product when I need it.
2) The software while looking pretty is almost functionally useless. Only 10 seconds to 120 seconds recording option? Really why not record X seconds after motion stops. If you leave it at 10 seconds (factory setting) it's just garbage since the clips are not consecutive. IE lag, 10 seconds record (of UPS truck driving in), another maybe 10 second gap (where important stuff happens like UPS guy throws package down that you missed), 10 seconds recording (of UPS driving away). So as a user your forced to select 120 always making the other settings useless. Related note on Android you can't even scrub the video playback, you see a play button that you can toggle between playing and pausing but you can never go back in time. The only way to do it is to force refresh the chrome page. If you're going to use built in web pages to play the video make sure the actual player web pages work. I have a Google Nexus 5 so it's not like this is a custom setup.
3) Last and by far the most critical. Motion detected to camera recording lag. Wow this is bad, and I mean REAL bad. This product should have never gotten made if this is indeed a physical design problem. I have the camera over looking a large area, so lets say a person walking is like 20 feet away, they are able to walk anywhere from 1/2 the frame to 3/4 of the frame before it kicks into video mode. So basically you're forced to put the cameras so far back to give adequate boot up time for camera recording that the video quality is useless. People have reported online anywhere from 5 to 20 seconds of lag, mine was definitely over 5. The solution posted on your forums is to use 2 cameras to over lap an area and daisy chain the detection of one to start the next one. At $150 a camera that is NOT acceptable. You've gone and said, look that base station, really is a 2, maybe 3 camera max, at 300 a camera. WOW, and hopefully you have enough space to not care about the initial 5 to 20 seconds of video.
Sorry to sound harsh but I'm just amazed that this product is on the shelf at major stores and costs this much for these major holes. As soon as another company makes a weatherproof battery powered wireless camera you're going to have some serious problems.
December 2015 · Electronics