Bests & Worsts Reviews from Amazon

Years of good experience with Hoover products and very good features on this machine led us to purchase it. It was easy to assemble and directions were good. However, it did not work. Cleaning solution was not being dispensed during operation, it was just wetting the carpet and sucking it sort of dry. Two days after we received the machine, we phoned customer support at Hoover; they were woefully unhelpful. Their only offer: If we paid to ship it back, they would send us a repaired one. I figured it was a sucker deal to offer us a repaired machine to replace a new machine that was faulty. Amazon, however, took the machine back at no charge and sent a new one, as we requested, also at no charge for shipping. I can always trust Amazon to stand behind their sales! The machine's features are so good, I'll try again. But it better be good this time! And Hoover needs to listen to engineers and business people rather than their bean counters. They need to have responsive customer service. Update: Amazon (bless them!) sent a new cleaner right away. Great service and response, very good phone support by Amazon. The new cleaner works fine so far and cleans very well. We have used it only once; I'll wait and see.