Bests & Worsts Reviews from Amazon

I thought this product was great, until the wheel broke and fell off. This product looks and feels very sturdy, but will not carry near the rated load without the weld at the wheel hub failing, causing the wheel to separate from the wheel hub and tipping the cart and the load. Don't allow your kids or grandchildren near a loaded Gorilla Cart. Tricam, the manufacturer, customer support does not respond to email and does not return phone calls. Before purchasing this cart, or any other Tricam product, like Gorilla Ladder, you should test customer support as if you had a problem with the product in which you are interested. My internet search finds many others experiencing the wheel failure on the Gorilla Cart garden/dump carts, and lack of customer support from Tricam. After two weeks, Tricam finally returned email. They charged $11.58 to ship a replacement wheel under warranty, but they did not tell me the wheel was not currently available. When I did not get the replacement wheel in a week, I called and was told it was on back order and would be a couple weeks. Multiple times I called and was given the couple weeks line, repeatedly. The order was placed 5/5/10 and received 7/24/10. That's more than two and one half months of withholding information about shipping delay. They sure grabbed my money right away, though. The only note I can make in their favor is the new wheel has a reinforced hub. They should have sent a whole set of reinforced wheels. Good luck to you if you buy a Tricam product and need customer service, 'cause you'll find, as I did, it truly sucks.