Bests & Worsts Reviews from Amazon

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299
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ranked #85,680 most helpful out of 571,544,897 reviews
★☆☆☆☆
Works Great When It Works... Which Is Not Long
After my third order and using two of these, others need to know about the problems that exist with this machine. First, just a little bit of background. This is not my first Greenworks product. I have a lawn mower, leaf blower and power washer, and I have had great experiences with all of them. I'll start from the beginning. My first order was actually lost by UPS, so I can't fault Greenworks for that. Amazon was great about sending me out another one. I received the second one, put it together, and waited for our next snow here in the Denver area. It turned out to be quite a snow storm for us, and when I woke up we had roughly six inches of light snow on the ground, with more to come. I decided that since this is a light blower, I should go ahead and get started. Well, this thing powered through those six inches like a champ! I was thoroughly impressed, and thought I had done well with my purchase. Around three hours later, another couple inches had accumulated, so I thought I'd go out and give the blower another spin. The battery showed that it was fully charged, so I put it back in the blower and got started. After going through about 1/3 of our driveway, my problems began. All of a sudden, the blower just shut off. I restarted it, and as soon as it hit snow again, it shut off again. This behavior is actually somewhat similar to the behavior of the lawnmover I have when its battery is low, so since I have three batteries, I thought I would try a fresh battery. Unfortunately, it still did the same thing with both of my other batteries. So, my next thought was that it might be too cold. It was, after all, decently cold outside (but still above zero). So, I finished that round with the shovel, and put the blower back in the garage with a space heater with the thought that I'd try again later. A few hours later saw another few inches of snow, so I tried again. Same problem! This time, I decided to put up with the annoyance of restarting the thing constantly (sometimes every two feet, sometimes every 20), and finished the driveway. I decided to call Greenworks, and they told me that they were getting calls from a lot of people having this exact problem, and that I should just return it since I was still within the return period. That night, I put in for a replacement from Amazon. I recently received the replacement, and today was our first snow that I could test it on. Well, it does the same thing! Again I called Greenworks, and they told me that they are indeed still having problems with these, but also that they are having the same issue much more frequently with their 80 volt model. So, now I go to return the replacement. I will not be getting another one, but rather I am getting my money back. I'm left to wonder if Greenworks even tested these in the snow! Despite my experience with this product, though, I would still recommend Greenworks' other offerings. UPDATE 12/27/2016: Please read the other negative reviews of this product. It seems many others are still having the same issue, and that Greenworks has not fixed their product offering.
January 2016 · Patio Lawn and Garden · verified purchase
the product in question
Greenworks 13 Amp 20-Inch Corded Snow Blower, 2600502
4.2★ · 6,346 ratings, as of 2023
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