Bests & Worsts Reviews from Amazon

UPDATE: Before the fire episode below, I had purchased several CyberPower UPS units at different capacities and Amazon doesn't seem to allow you to differentiate your review based upon WHICH size you purchased, but now SEVERAL of these units have failed. At least they didn't start a fire, but they are intermitten, sneaky failures where your computer or router or whatever you are trying to provide power to, will just stop working with no warning beeps or codes. The utility company power will be 'on' but the CyberPower will just shut down and fail to pass along the power company's power. It will later indicate the battery was full, but still, it just shuts down so that it is WORSE than if you had nothing at all ! It actually interrupts the power that existed! Terrible quality control apparently, or design defects. ORIGINAL: Like several others who have written in, this unit is a real fire risk. I happened to come into the room where my UPS was operating, sitting on a carpeted floor. I smelled a strong electrical fire odor and saw smoke in the room. I traced the smoke to the UPS and tried to turn it off. It just kept displaying 72 minutes remaining. I unplugged it. Still smoke and smell and the case was hot to touch. Its vents were not covered by anything, and it had "breathing room" and I could see the smoke coming out. The display stayed on. I tried the switch again. Couldn't turn it off. I decided I would have to remove the battery, but the door wouldn't open. I was getting worried with the heat and smoke it was still generating so I finally grabbed a screwdriver and chisel and managed to pry the battery door loose so i could remove a battery connection. THEN it shut off. About two months ago it began dropping power to my desktop so I had unplugged that CPU because my wall power was more reliable at that point, frankly; that left me running two flat screen monitors and the speaker amp for the computer. Enough people have had smoke or fire problems with this unit that a recall should be considered or at least directions for how to quickly remove the battery; otherwise people can be breathing the smoke and fumes in a small space (under a computer desk) while trying to figure out how to shut the darn thing down in a hurry, assuming they were home and lucky enough to spot the problem early ! I've written the company about the situation and asked if there is a recall out there somewhere. UPDATE 4-23-17: I emailed the company immediately, giving the facts and asking if any recalls, and within a day, an email reply suggested I call tech service. The unit was past warranty time but given the nature of the failure, I suggested registered owners be contacted ASAP with the quickest way to kill power to the circuitry if they experience what some of us have experienced. That's a reasonably inexpensive precaution, especially if panic resulted or someone doesn't have tools handy. Tech Support is having me return the unit for examination and supplying a replacement unit for the hassles, which seems reasonable. BTW, the battery seemed ok, once removed.