Bests & Worsts Reviews from Amazon

Purchased two 55" insignia tv's just got them today. Inputs on the first tv we opened do not work. The tv's are not actually 4k tv's and they will not work or function with anything other than the preloaded apps, the inputs do not work. Contacted Amazon and BestBuy both of which referred the problem to insignia. Insignia was unable to help troubleshoot the problem. Went through all the steps and could not get the tv to work. Don't buy these TV's read all the internet troubleshooting and problems that other people are having with these tv's not actually being 4k and not being able to get the input functions to work. Amazon and Best Buy are keeping $200 of our money as a way to screw customers for ordering defective products. Update: after contacting consumer affairs, they advised me to contact the FTC and the FBI. I also contacted the BBB. Disputed the transaction with the bank and escalated the issue with amazon. I recieved a partial refund. Then finally today the rest of the refund. 10-30-20.