Bests & Worsts Reviews from Amazon

We received a brown bed instead of a white bed and contacted the company, Moshya. They asked for our box number and then never gave us further instructions. When Amazon began the A-Z guarantee claim I thought that finally, after over 1 month of a run around that we would have the correct bed sent and the incorrect bed returned. (This was a Christmas present and our child was dying for the new bed!) Amazon informed us that we had 3 business days to provide tracking information that proved we had shipped the bed and insured it, at our own expense. We checked into shipping the two large and heavy boxes, insured from New Jersey to Houston, TX and the shipping was over $300. It does not make sense for us to ship it and reorder! What if we get the wrong bed again! We are stuck with a dark brown (espresso) colored bed that does not match any of the other furniture. Amazon's email stated, "We understand your frustration but our A-Z guarantee does not cover return shipping." I wish I had realized that if the vendor sends the wrong, very heavy bed that it would be up to us pay for the return!