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ranked #49,752 most helpful out of 571,544,897 reviews
★☆☆☆☆
May have destroyed my MacBook
I have a Macbook Pro 2019, 16 inch that was $5k after tax (64gb ram, 2 tb, max CPU). That MacBook is now sitting in a repair shop two months after purchasing it, with all ports unable to receive power and thus the computer out of battery and unusable. The repair is covered by AppleCare but guess what - the data recovery by the third party repair shop is not covered by AppleCare (Apple says they care too much about privacy to offer this service -_-). And data recovery is needed because the genius bar rep told me if it's a logic board issue, it's 100% chance of data loss without a data recovery because the hard drive is sodered to the logic board. The guy at the genius bar said he has seen multiple cases where Anker hubs caused this specific issue in MacBook Pros. It just so happens that I also used this hub. Apparently there is a Big Sur update that solves the problem because the Anker devices aren't properly regulating the amount going into the computer. But Big Sur has compatibility problems so I don't want to upgrade. The data recovery bill is going to be $700-2700, not covered by Apple, and now I will have to buy a different brand of USB hub (I bought two Anker hubs because historically I have liked their quality). And it will take 5-7 business days for me to get my Mac back, which has all of the documents I need for work. This is for a $5k machine I bought two months ago. I can not prove that Anker was the culprit but I'd like to add my case to the mosaic because it seems clear that many people are having this problem and they just so happen to be using this hub AND Apple had to make an update to solve the issue. The Apple genius bar rep told me that Anker actually paid for someone's repair in one case because they didn't have AppleCare. I'm severely disappointed in Anker and what is also very frustrating is I see forum posts with other people having this issue as long as a year ago. Why is this still being sold? There should be a warning on here. Anyone up for a class action lawsuit?
March 2021 · Electronics · verified purchase
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