Bests & Worsts Reviews from Amazon

So I received my product yesterday. I was VERY excited to get it! I tried to use it several times and for some reason it did not work for me. I posted a comment on the Facebook Page of PuffCuff. It was not negative at all but apparently it was not the "GOOD" review that she wanted. I posted that I had just received my puffCuff but it was not working for me at all and maybe that I was doing something wrong. The next day my comment had been deleted. So instead of her reaching out to me to offer suggestions or to see why it wasn't working she just dismissed it all together. What kind of customer service is that? I even sent her private message after I noticed that it was deleted and there was NO response. She's making all these posts on her page how she wants people to provide feedback etc but really what she means is she only wants positive feedback. I am sending this product back mostly on the sucky customer service. If someone would have at least reached out to me I would have been happy to give it another try. I value good customer service and unfortunately a lot of business's lack it these days especially a lot of black businesses and I try to support small black business's as much as possible but the attitudes, lack of professionalism and customer service usually sucks! I would not suggest purchasing this item unless you are fine w/ giving your money to a business that does not really care about its customers!! I will keep MY hard earned money!!! UPDATE: The owner did end up replying to my message and this is what she said: "I'm trying to launch a new product and would like public post to be as positive as possible" So there you have it. If she is filtering her reviews based on POSITIVE only then she is being dishonest. I like to read both positive AND Negative reviews when purchasing products. Be weary of companies that only show positive reviews. They are possibly filtering all the bad ones out. That is NOT good a good business practice. At least this is one honest review that she can't delete. UPDATE 3/9/14: I decided to post part of my reply that I gave to another person so that people can see my actual review on the product. One of the things stated that this product would not do was pull at your hair. My hair got tangled in this thing every single time I tried it. It reminded me of those old school banana clips and those always got tangled in my hair. This is no different, its just round. This size was way too big and bulky and when I got it on to how I thought I may like it, it was just too tight and pulling at my edges. When I put it on loser, it was worst. So yes most of this review was about her customer service because I feel that is just as important too, but the product was certainly not worth the money either, it DOES pull hair and get tangled in the teeth and it was no different than a lot of other products like this that don't work. I have since found something that actually works and my puffs are amazing! The cost is a lot cheaper and it doesn't tangle or pull my hair. Hope this helps.