Bests & Worsts Reviews from Amazon

Before buying or upgrading I would suggest looking at current customer reviews. Most new reviews suggest issues with Intuit not paying any attention to it's existing customer support and a total lack of regression testing to ensure changes they are making are not impacting their customer base. You will probably find a lot of customer complaints about not listening to the customers regarding features or resolving past problems in their new versions ... and to make it worse each new release appearing to have more bugs than the last. I've been involved in software development and the number of complaints points to a lack of regression testing to ensure new changes they are making are not impacting their customer base. I've been using Quicken since 1992 and was quite happy with the product for most of that time ... but now I have found each version seems to be introducing more errors. In addition their customer support has progressively gone downhill. On a recent issue, I was totally unable to get into two of my files that I am currently active in. After hours of working with Intuit customer support via phone, chat, and email, the problem was still not completely resolved. Basically, they had me upload my private files up to their server and then they removed my Sign On password ... but this did nothing for the Password Vault and so I was able to log into the file, but I was unable to do a One-Step-Update without and error ... nor could I sign into my Password Vault. I kept thinking this was tied to Quicken trying to do some online verification so I set out to try to figure it out on my own. What I discovered is that I was able to log into the Quicken files by simply disconnecting from the Internet. After successfully signing into my file, I then reconnected my internet connection and tried a one-step-update and got a pop up telling me my Intuit ID and logon didn't work. I then noticed the ID that was being populated was my email address so I tried to log into my online account on Quicken.com using my email address and it failed so that told me why it was failing. I then thought I remembered logging on several weeks ago and getting prompted to update my account by entering a User ID. I then tried what I typically will use for a User ID and was able to log on. What is odd is that the web site logon called for "Email or user ID" so my email ID should have worked ... but it didn't. So then I looked for what to do to update what the Quicken program refers to as my Intuit ID. If you select Edit->Preferences at the bottom of of the list of preferences is something called Intuit ID, Mobile & Alerts. If you click on that, in the right window at the bottom of the page is a link to "sign in using a different Intuit ID". Then log in with the Intuit ID with what works and it will update the ID associated with the file. You need to do this to each of your Quicken files or at some point you may have an issue with the file. So I'm thinking that when Intuit first established an online Intuit ID, it was based on your email ... but at some point they changed that and required a separate ID. The bad thing is when they prompted you to add an Intuit ID to your online account, the Intuit ID in the files on your computer never got updated ... then at some point Quicken.com stopped supporting the email address as an ID and made the file sign on dependent on basically a double sign on when connected to the internet ... i.e. file sign on and online sign on. Either one failing results in a single user ID/password failure. There are other issues I've had, but the inability to sign in to my files was particularly disturbing. Quicken support for scanning copies of receipts is seriously lacking and again if you search for this you will see a lot of complaints about how people have tried to get Intuit to update that and it never gets better. I know from experience Intuit customer support is seriously lacking ... with my most recent experience costing me hours of trying to resolve the issue to never have it adequately resolved by Intuit. My current recommendation is to not purchase any updates until Intuit shows signs of listening to it's existing customer base, improving customer support, and fixing past bugs.