Bests & Worsts Reviews from Amazon

The bag, purchased in Dec 2010, has served me pretty well for several years, but over time, it developed several issues under normal usage. This includes the zippers coming apart, the zipper handles bending or falling off, the inner lining peeling, and the handle screws coming off (I had to tape over the screws to prevent this). No worries, I thought, as I received it with a "Lifetime Guarantee - No Matter What Damage Repair Policy", and called today to get it repaired or replaced. Immediately, their Customer Service told me that if the lining was peeling, that's a sign of age, and that the entire bag is no longer covered under warranty. WHAT? A lifetime "no matter what" warranty that expires when the lining starts to peel?? It says NOTHING about this in my warranty information. Needless to say, I was extremely upset. I have a call in with the warranty manager and will see how he responds, but as of now, I'm one very disappointed Eagle Creek customer.