110
people found this helpful, as of 2023
ranked #243,365 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Listen to the people saying setup is frustrating and/or impossible
I actually managed to get ONE photo printed from this.
I bought it to replace a 10 year old MX870 with the short-lived and PRICEY ink cartridges which, although refillable, are still messy and need to be refilled much too often for this to be practical anymore.
FAX works, but I can't turn off the FAX answer feature; calls to our home don't go to the answering machine, the printer FAX system picks up after four rings instead.
Also, there has been no tech support or updates for the printer's "solution center" for years, it stopped scanning directing to my computer maybe 5 years ago and it just generally "old" tech, cranky, fussy, harder to deal with; Lord help me if any of this ever happens while I'm away on business and my wife needs to refill/change a cartridge, or FAX something or there's some other issue.
Never could get it to connect through bluetooth, either.
But it was the third Canon printer I'd owned - have owned many others since inkjets first came out in the late 1980s (anyone else remember re-inking ribbons to save money?), kids have owned them, taken them to college, so I took a chance on this printer being a solution to those issues, and a recently developed problem where nothing prints at all until I reset the printer, delete all pending printing jobs and restart printing.
Setup - mechanically - was straightforward.
Registering easy too.
Printing directly, no problem.
Airprint? Nope.
Can. NOT. Connect. to. Network.
Either of them.
First, Canon is still using 2.4gHz WiFi. Second, I have a FIOS router with the native wireless LAN as well as an Apple time machine hub with 2.4 AND 5 gHz WiFi.
I spent almost two hours troubleshooting connections and got nowhere. Followed everything step by step without success.
I was ready to pack it up and return it this morning when I saw the "service support" note in the returns section, so I called Canon directly.
Nearly an hour later, the printer will connect DIRECTLY (wireless), but ONLY print photos.
AIRPRINT does not work.
I can NOT connect to my home network through either hub. Passwords are correct, easy setup and manual setup both fail to connect.
The service tech was patient, helpful to a point, and the point was, while DIRECT works (but not for AIRPRINT, you can't print TEXT documents/PDF through that connection), I can't use it for what I bought it for, which was to print from my iPad and/or my wife's or my iPhones.
What the tech advised was, there was something wrong with the FIOS hub connection/security that won't allow the printer to connect to the network.
Ahem, everything else does. I've connected iPads, iPhones, laptops, WINDOWS computers and the little green gremlin-looking google guy phones/software (Android) to the networks with the same password/security protocols no problem.
Just not this printer.
I'm done. Three hours (several hundred dollars at my current pay scale) worth of lost time I'll never be able to bill Canon for, as soon as I click "Submit" to this review, I'm disconnecting the printer, packing it up and taking it to UPS for return.
Avoid this printer. NEVER buy a printer - or other tech gadget - with less than 80% 5-star reviews.
I admit it, I got cocky, thought "Yeah, I'll take a chance, 52% of people like it, it worked for them, etc." and I was wrong. Wrong, wrong, wrong.
YMMV.
March 2020 · Office Products · verified purchase