Bests & Worsts Reviews from Amazon

We purchased this unit (Jan 2019 for $219.95) because of brand recognition and the fact that the machine could make both espresso and coffee. We were never completely satisfied with the performance of the unit, but it was a hassle to return it. Less than 6 months into owning the machine the coffee side stopped brewing coffee. When we contacted DeLonghi about replacing the unit under warranty we were told that we didn't buy from an "authorized" source and we could pay for service, but not be helped with the warranty. After spending more time proving that the DeLonghi representative had not properly evaluated our request for help, DeLonghi offered to replace the unit....if we returned the defective unit and waited up to three weeks for the replacement. We argued that we shouldn't be without a coffee pot for three weeks after spending $219+ less than 6 months ago (unit available for $151.67 on Amazon at time of warranty issue), so DeLonghi requested we prove unit was disabled (cut cord photo) upon receiving new unit. Less than one month after receiving new replacement unit, espresso side of the new machine stopped operating properly. After spending 30 minutes on the phone trying to get another replacement (and getting another argument about why DeLonghi does not warranty warranty replacements) I asked Amazon to intervene so we could buy a different coffee machine from a different manufacturer. I did not get a full refund, but Amazon worked with me well enough so that we could buy a different machine and get away from DeLonghi. THANK YOU Amazon for helping us!! SHAME ON YOU DeLonghi for having a bad product AND bad customer service!