Bests & Worsts Reviews from Amazon

I just unwrapped the device and the entire screen wasn’t screwed in! You can clearly see all 6 screws missing!! So I called support and have been trying to get a USA based rep and all they keep saying is the earliest they can replace the item is December 28th!!! Well I’m supposed to fly to another state later this week to give to an elderly relative! And this would be a disaster if it was a Christmas present!! Well I’ve been on hold for almost 15 mins waiting for a rep I can understand.. my advise is DO NOT BUY!! They rushed the manufacturing and the support is horrendous!! Update - This is still an ongoing NIGHTMARE!!! I finally got through to support after multiple calls and was promised a new device was being sent straight to FL where I was flying to do the install for elderly grandma with Alzheimers. I traveled yesterday to FL from NJ to install and the device they sent was an Echo Show 1 that was REFURBISHED and missing the charger!!! I sent an email last night and got a reply that they will be happy to replace my defective eco show 1 with a refurbished unit as per the warranty... I am now waiting on hold again for a supervisor to attempt to make this right... (will continue to update)